Frequently Asked Questions

We offer FREE UK DELIVERY on all orders over £100

2nd Class Signed For Royal Mail (estimated 3-4 working days) - £4.95

1st Class Signed For Royal Mail (estimated 1-2 working days) - £5.95

Our dispatch days are Wednesday and Fridays. Currently we use our local Post Office to send your orders (if you don't use it, you lose it!). We send all parcels using the Royal Mail's 48hr tracked service, unless you choose the 24hr service at checkout . Due to demands on the service, unfortunately delays will sometimes occur.

If you have been waiting for your order for more than 5 working days since you received an email from us stating your order had been dispatched, please get in touch and we will try to track your parcel for you.

We're sorry to hear you'd like to return an item you've purchased from us. You have 14 days from receiving your order to return it to us for exchange or refund.

Please contact us on info@montywests.co.uk to arrange a return. Do not return an item without first contacting us.

Please note, the buyer is responsible for any postage costs to return an item, unless the item is faulty. We cannot exchange any damaged or soiled goods.

When an item is shown as "out of stock" we work with our suppliers to get it back in stock as quickly as possible.

If an item is discontinued for any reason, we will remove the product from our website.

We all make mistakes from time to time but if your order is not correct then please get in touch by emailing info@montywests.co.uk so we can sort out the problem for you.

We currently only deliver to the UK.

We are looking to offer a wider range of delivery locations in the near future. This will be announced on our socials and via our email newsletter.